ANALISIS HUBUNGAN KONTROL KEAMANAN, REPUTASI E-VENDOR, KEAKRABAN, DAN PERCEIVED REPUTATION DENGAN KEPERCAYAAN DALAM PENGGUNAAN E-COMMERCE
Abstract
The objective of this study is to examine the security of control, reputation of e-vendor, familiarity and, perceived reputation toward the trust to e-commerce system. This study was conducted in Accounting Department Faculty of Economics and Business Mataram University by targeting online shopping user as research sample. The data used in this study is collected through the distribution of questionnaire with 88 respondents. Data were analyzed by Partial Least Square (PLS). The results of this study indicate that reputation of e-vendor and perceived reputation significantly influence business to trust the e-commerce system. Meanwhile, other variables such as security of control and familiarity do not affect trust on the e-commerce system. This study implies that users to consumer e-commerce systems system needs to be improved both in terms of ease and security in the transaction in order to maximize the system in e-commerce transactions.
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Windy, dkk. 2016. Analisis Hubungan Kontrol Keamanan, Reputasi E-Vendor Dan Keakraban Dengan Kepercayaan Di Dalam Penerimaan E-Commerce. SimposiumNasional Akuntansi 19, Lampung.
www.apjii.com
www.bpsntb.go.id
Dharma, Fitra. 2006, Pengaruh Structural Assurance dan Perceived Reputation terhadap Trust Pengguna Internet di Sistem e-commerce. SimposiumNasional Akuntansi 9, Padang.
Ferdinand, Augusty. 2006. Metode Penelitian Manajemen: Pedoman Penelitian untuk skripsi, Tesis dan Disertai Ilmu Manajemen. Semarang: Universitas Diponegoro.
Gefen, David. 2000. E-commerce: The Role of Familiarity and Trust. The International Journal of Management Science, pp. 725 737
Gehling, Bob dan Stankard. 2005. E-Commerce Security. Information Security Curriculum Development (‘lnfoSeccD.) Conference
Ghozali, Imam. 2011. Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS). Semarang: Undip.
Hakim, Lukmanul. 2006, Pengaruh Structural Assurance dan Perceived Reputation terhadap Trust Pengguna Internet di Sistem e-commerce. Skripsi Sekolah Tinggi Ilmu Perbanas, Surabaya.
Handayani, Rini. 2007, “Analisis Faktor-Faktor yang Mempengaruhi Minat
Pemanfaatan Sistem Informasi”. SNA X. UNHAS Makasar 26-28 Juli.
STIE Atma Bhakti Surakarta.
Hoffman, Lance J. et al. 2006. Trust Beyond Security: An Expanded Trust Model. Communications of The AGIVL Vol. 49, No. 7
Hsu, Chin Lung dan Hsi Peng Lu. 2003. Why Do People Play Online Games? An Extended TAM With Social Influences and Flow Experience. Information and Management 41, 853-868
http://www.internetworldstats.com: diakses pada tanggal 1 Maret 2017
Jarvenpaa, S.L., dan Tractinsky, N. 1999, Consumer trust in an Internet store: Across-cultural Validation. Journal of Computer-MediatedCommunication, Dec. 1-35
Javalgi, R. dan Ramsey, R., 2001. Strategic Issues of E-commerce as an Alternative Global Distribustion System, International Marketing Review, 18 (4).
Jogiyanto. 2007. Model Kesuksesan Sistem Teknologi Informasi. Andi. Yogyakarta.
Josang, Audon dan Nam Tran. 2000. Trust Management for E-Commerce. Appears at Virtual Banking
Komiak dan Benbasat. 2006. The Effects of Personalization and Familiarity on Trust and Adoption of Recommendiation Agents. MIS Quarterly Vol. 30 No. 4 pp. 941-960
Kountur, Ronny. 2004. Metode Penelitian untuk Penulisan Skripsi danTesis. Jakarta : Penerbit PPM
Lopez, Francisco J. Marti’nez, et a!. 2010. Psychological elements explaining the consumer’s adoption and use of a website recommendation system. Internet Research Vol. 20 No. 3, pp. 3 16-341
Mcknigbt, D. Harrison dan Norman L. Chervany. 2002. What Trust Means in E Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce. Vol. 6, No. 2, pp. 35—59
Moon, J-W. and Kim, Y-G. (2001). Extending the TAM for a world-wide-web Context. Information & Management, Vol. 38 No. 4, hal. 217-30.
Park, J.S., Shin, K.H, park, J.B., Lee, S. dan Hwang, S.J. (2007). Disintegrating
Behaviour of A Rapidly Disintegrating Famotidine Tablet Formulation. J. Kor. Pharm. Sci. 37(5): 275-280.
Pavlou, Paul; You Hua Tan; dan David Gefen. 2002. Institutional Trust and Familiarity in Online Interorganizational Relationships. Journal of Strategic Information Systems, 11, 3/4, 215-243
Rofiq, Ainur. 2007. Pengaruh Dimensi Kepercayaan (Trust) Terhadap Partisipasi Pelanggan E-Commerce : Studi Pada Pelanggan E-Commerce diIndonesia. Tesis. Fakultas Ekonomi UniversitasBrawijaya
Shu, Bomil dan Ingo Han. 2003. The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce. International Journal of Electronic commerce
Spica, Luciana A., dan Robahi, Lidia. 2007. Sebagai Upaya Meningkatkan Persaingan Bisnis Perusahaan. STIE PERBANAS. Surabaya.
Sugiyono. 2011. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sutabri, Tata. 2012. Analisis Sistem Infomasi. Yogyakarta: Andi.
Teo, Thompson S.H. dan Jing Liu. 2005. Consumer Trust in E-Commerce in The United States, Singapore and China. The International Journal of Management and Science
Windy, dkk. 2016. Analisis Hubungan Kontrol Keamanan, Reputasi E-Vendor Dan Keakraban Dengan Kepercayaan Di Dalam Penerimaan E-Commerce. SimposiumNasional Akuntansi 19, Lampung.
www.apjii.com
www.bpsntb.go.id
Published
2018-10-18
How to Cite
Nurabiah, N., Pusparini, H., Nurfitriyah, N., Isnaini, Z., & Mariadi, Y. (2018). ANALISIS HUBUNGAN KONTROL KEAMANAN, REPUTASI E-VENDOR, KEAKRABAN, DAN PERCEIVED REPUTATION DENGAN KEPERCAYAAN DALAM PENGGUNAAN E-COMMERCE. Jurnal Riset Akuntansi Aksioma, 17(1), 020 - 036. https://doi.org/10.29303/aksioma.v17i1.24
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Articles
