PENGARUH PERFORMANCE EXPECTANCY, EFFORT EXPECTANCY, PERCEIVED SECURITY PADA SISTEM PEMBAYARAN ELEKTRONIK TERHADAP KESEJAHTERAAN JURU PARKIR
Abstract
This study aims to analyze the influence of performance expectancy, effort expectancy, and perceived security of the electronic payment system on the welfare of parking attendants in Mataram City. Employing an associative quantitative approach, this research collected primary data through a questionnaire distributed to 99 officially registered parking attendants in Mataram City. The study's population consists of active parking attendants registered with the Parking Attendant Information System (SIJUKIR), and a purposive sampling technique was used for sample selection. The collected data was then analyzed using multiple linear regression. The research findings indicate that the performance expectancy variable has a positive and significant influence on the welfare of parking attendants. Conversely, the effort expectancy and perceived security variables were found to have no significant relationship with the welfare of parking attendants. This study concludes that the perceived ease and benefits of technology use can improve welfare, but the factors of technological ease and security alone are insufficient if not supported by adequate external conditions.
References
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Suyanto, M. A., Dewi, L. K. C., Dharmawan, D., Suhardi, D., & Ekasari, S. (2024). Analysis of the influence of behavior intention, technology effort expectancy and digitalization performance expectancy on behavior to use of qris users in small medium enterprises sector. Jurnal Informasi dan Teknologi, 57-63.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
Weerasinghe, D. D. G. R. (2022, May). Factors Influencing on the Acceptance of Electronic Payment Systems in Sri Lanka. In Proceedings of 13th International Conference on Business & Information (ICBI).
Wibowo, A. H., Mursityo, Y. T., & Herlambang, A. D. (2019). Pengaruh performance expectancy, effort expectancy dan social influence terhadap behavioral intention dalam implementasi aplikasi SIMPG PT Perkebunan Nusantara XI Surabaya. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(9), 9047-9053.
Widayani, A., & Rachmawati, I. (2022). Adoption of mobile payment approach extended the UTAUT 2. Relevance: Journal of Management and Business, 4(2), 156-175.
Widodo, T., & Putri, S. F. (2021). Analisis Minat Penggunaan Dompet Digital LinkAja dengan Pendekatan Technology Acceptance Model (TAM) di Bandung. Jurnal Manajemen Dan Organisasi, 12(2), 134–145.
Alomar, N., Alsaleh, M., & Alarifi, A. (2019). Uncovering the predictors of unsafe computing behaviors in online crowdsourcing contexts. Computers & Security, 85, 300-312.
Anggraeni, E., Normasyhuri, K., & Kurniawan, M. (2024). Continuity Intention Segment Mobile Payments: Review the Immediate Effects of Performance Expectancy and Effort Expectancy. KnE Social Sciences.
Ariningsih, E. P., Wijayanti, W., & Prasaja, M. G. (2022). Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(2), 227-238.
Audriyani, F., & Meiranto, W. (2023). Penerapan Model UTAUT 2 Terhadap Niat Penggunaan Electronic Payment Shopeepay Di Kota Semarang. Diponegoro Journal of Accounting, 12(3).
Calcabilla, C., & Dyastari, L. (2023). Efektivitas Penerapan Parkir Elektronik (E-Pakring) Dalam Pengelolaan Parkir Di Kota Samarinda. Jurnal Ilmu Pemerintahan, 11(1), 9-17.
Clarissa Calcabilla, Budiman, & Letizia Dyastari. (2023). Efektivitas Penerapan Parkir Elektronik (E-Pakring) Dalam Pengelolaan Parkir Di Kota Samarinda. Jurnal Ilmu Pemerintahan, 11(1), 9–17.
Christiono, D. I. (2018). Analisis pengaruh performance expectancy dan effort expectancy terhadap behavioral intention pada online marketplace. Agora, 6(2), 287139.
De Sena Abrahão, R., Moriguchi, S. N., & Andrade, D. F. (2016). Intention of adoption of mobile payment: An analysis in the light of the Unified Theory of Acceptance and Use of Technology (UTAUT). RAI Revista de administracao e Inovacao, 13(3), 221-230.
Do, N., Tham, J., Azam, S., & Khatibia, A. (2020). Analysis of customer behavioral intentions towards mobile payment: Cambodian consumer’s perspective. Accounting, 6(7), 1391-1402.
Dzakiyyah, N., & Nugraha, J. (2023). UTAUT Model Analysis on E-Wallet Usage of Vocational School Students. Jurnal Pendidikan Administrasi Perkantoran (JPAP), 11(2), 86-98.
Hsu, C. C., Sandford, B., Ling, C. J., & Lin, C. T. (2021). Can the unified theory of acceptance and use of technology (utaut) help explain subjective well-being in senior citizens due to gateball participation?. International Journal of Environmental Research and Public Health, 18(17), 9015.
Islam, M., Tamanna, A. K., & Islam, S. (2024). The path to cashless transaction: A study of user intention and attitudes towards quick response mobile payments. Heliyon, 10(15).
Junadiª, S. (2015). A model of factors influencing consumer’s intention to use e-payment system in Indonesia. Procedia Computer Science, 59, 214-220.
Karim, N. K., Atikah, S., & Lenap, I. P. (2025). Pengaruh Sistem Pembayaran Elektronik terhadap Pendapatan Retribusi Parkir Kota Mataram. Empiricism Journal, 6(2), 331–339.
Malaquias, R. F., & Hwang, Y. (2016). An empirical study on trust in mobile banking: A developing country perspective. Computers in human behavior, 54, 453-461.
Mulyati, Y., Elsandra, Y., & Alfian, A. (2023). Determining factors of e-wallet use behavioral intention: Application and extension of the UTAUT model. Journal of economics, finance and management studies, 6(12), 5784-5799.
Nguyen, D. D., Nguyen, T. D., Nguyen, T. D., & Nguyen, H. V. (2021). Impacts of perceived security and knowledge on continuous intention to use mobile Fintech payment services: An empirical study in Vietnam. The Journal of Asian Finance, Economics and Business (JAFEB), 8(8), 287-296.
Putra, Y. B. (2025). Pengaruh Performance Expectancy Dan Effort Expectancy Terhadap Behavioral Intention Dengan Satisfaction Sebagai Variabel Mediasi Pada Penggunaan Layanan E-Wallet Di Kota Padang. Jurnal Penelitian Dan Pengkajian Ilmiah Sosial Budaya, 4(1), 22-35.
Rizkalla, N., Tannady, H., & Bernando, R. (2023). Analysis of the influence of performance expectancy, effort expectancy, social influence, and attitude toward behavior on intention to adopt live. on. Multidisciplinary Reviews, 6.
Safitri, L. A., Avisena, M. A., Tribuana, A. A., & Tukiman, T. (2024). Implementasi Kebijakan Pembayaran Parkir Via QRIS (Quick Response Code Indonesian Standard) Oleh Dinas Perhubungan Kota Surabaya Dalam Rangka Memberikan Kemudahan Bagi Masyarakat di Kota Surabaya. Innovative: Journal Of Social Science Research, 4(3), 13840-13854.
Samudera, M., Lestari, E. D., & Kurniasari, F. (2024). Analysis of the effect of effort expectancy, social influence, hedonic motivation, price value, habit, and flow on MMORPG’s intention to play. Environment-Behaviour Proceedings Journal, 9(SI19), 67-72.
Sukaris, S., Renedi, W., Rizqi, M. A., & Pristyadi, B. (2021, February). Usage behavior on digital wallet: perspective of the theory of unification of acceptance and use of technology models. In Journal of Physics: Conference Series (Vol. 1764, No. 1, p. 012071). IOP Publishing.
Suriyani, Y. I., & Effendy, L. (2023). Peran Penggunaan QRIS Dalam Memoderasi Pengaruh Sistem Penyetoran Retribusi Parkir Terhadap Kepatuhan Pemungut Retribusi. Jurnal Akuntansi Manado (JAIM), 511-524.
Suyanto, M. A., Dewi, L. K. C., Dharmawan, D., Suhardi, D., & Ekasari, S. (2024). Analysis of the influence of behavior intention, technology effort expectancy and digitalization performance expectancy on behavior to use of qris users in small medium enterprises sector. Jurnal Informasi dan Teknologi, 57-63.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
Weerasinghe, D. D. G. R. (2022, May). Factors Influencing on the Acceptance of Electronic Payment Systems in Sri Lanka. In Proceedings of 13th International Conference on Business & Information (ICBI).
Wibowo, A. H., Mursityo, Y. T., & Herlambang, A. D. (2019). Pengaruh performance expectancy, effort expectancy dan social influence terhadap behavioral intention dalam implementasi aplikasi SIMPG PT Perkebunan Nusantara XI Surabaya. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(9), 9047-9053.
Widayani, A., & Rachmawati, I. (2022). Adoption of mobile payment approach extended the UTAUT 2. Relevance: Journal of Management and Business, 4(2), 156-175.
Widodo, T., & Putri, S. F. (2021). Analisis Minat Penggunaan Dompet Digital LinkAja dengan Pendekatan Technology Acceptance Model (TAM) di Bandung. Jurnal Manajemen Dan Organisasi, 12(2), 134–145.
Published
2026-06-30
How to Cite
Atmojo, A. M., & Karim, N. K. (2026). PENGARUH PERFORMANCE EXPECTANCY, EFFORT EXPECTANCY, PERCEIVED SECURITY PADA SISTEM PEMBAYARAN ELEKTRONIK TERHADAP KESEJAHTERAAN JURU PARKIR. Jurnal Riset Akuntansi Aksioma, 25(1), 1-11. https://doi.org/10.29303/aksioma.v25i1.592
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Articles
Copyright (c) 2026 Axel Martien Atmojo, Nina Karina Karim
This work is licensed under a Creative Commons Attribution 4.0 International License.
